This site is for mail order shipping only. If you are looking to order for pick up in one of our retail stores, please visit us at sweetladyjane.com.
Shipping Date and Delivery Date Policy
All orders must be placed at least three business days prior to your desired delivery date. To ensure freshness, all of our perishable items cannot be delivered on Saturday, Sunday, Monday or holidays. Due to FedEx on-time guaranteed shipping restrictions around the holidays, our perishable items cannot be delivered on the Wednesday before Thanksgiving nor December 18th through December 26th.
As all Sweet Lady Jane dessert creations are edible, all sales are final and no refunds will be given. However, we are always concerned that our customers receive the best possible product and we welcome your feedback.
Order Cancellation Policy
To cancel an order, please email us at firstname.lastname@example.org or call us at 844-SLJ-CAKE (844-755-2253). All orders must be cancelled at least four business days prior to the selected shipping date.
All transactions are done in US Dollars.
Sweet Lady Jane is concerned about website security. We use (AES 256) 256-bit High-grade encryption for the transmission of all sensitive data. In order to verify that the page you are visiting is protected, look for the lock icon in the status bar of your browser (most browsers support this feature) and double click it to verify the site identity. Additionally you can look for "https://www.mailorder.sweetladyjane.com" in the address bar of all our secured pages.